ECSCW 2013 Adjunct Proceedings The 13th European Conference on Computer Supported Cooperative Work 21 - 25. September 2013, Paphos, Cyprus

This volume presents the adjunct proceedings of ECSCW 2013.While the proceedings published by Springer Verlag contains the core of the technical program, namely the full papers, the adjunct proceedings includes contributions on work in progress, workshops and master classes, demos and videos, the doctoral colloquium, and keynotes, thus indicating what our field may become in the future

ECSCW 2013 Adjunct Proceedings The 13th European Conference on Computer Supported Cooperative Work 21 - 25. September 2013, Paphos, Cyprus

International audienceThis volume presents the adjunct proceedings of ECSCW 2013.While the proceedings published by Springer Verlag contains the core of the technical program, namely the full papers, the adjunct proceedings includes contributions on work in progress, workshops and master classes, demos and videos, the doctoral colloquium, and keynotes, thus indicating what our field may become in the future

The Practical Indispensability of Articulation Work to Immediate and Remote Help-giving

This paper argues that the design of remote help-giving systems should be grounded in the methods (articulation work) through which help-givers and help-seekers coordinate their problem solving activities through social interaction and cooperative work. Using examples from ethnographic studies of both immediate and remote help-giving, the paper explicates the common characteristic methods involved in seeking, producing and engaging with expert advice and then outlines how emerging technologies might best be used to support such articulation work in the design and development of computer support systems for remote troubleshooting of devices with embedded computing capabilities